Terms and conditions

Please read these terms and conditions ("Terms") carefully before using our online shop or placing an order with us and ensure you understand them. If you are under 18, please get a parent or guardian to place the order for you as we cannot accept orders directly from persons under 18 years of age. By placing an order with us, you are confirming that you are 18 years of age or over and that you agree to these terms and conditions.

1. Contact details

2. Information about us

3. Orders and Products

4. Prices and Payment

5. Dedications and Virtual Gifts (Donations)

6. Delivery

7. Cancellations and Returns

8. Refunds

9. Business Customers

10. Events outside our control (Force Majeure)

11. Customer service

12. Privacy and Cookie statement

13. Registration

14. Disclaimers

15. Liability

16. General

17. Notices

18. Third parties

19. Law, courts and interpretation

Definitions

‘Our’, ‘Us’ and ‘We’ mean the Woodland Trust (Enterprises) Limited, a wholly-owned subsidiary company of the Woodland Trust.

‘Privacy Policy’ means the Woodland Trust Privacy Policy located here - Privacy Policy.

‘Terms’ mean these terms and conditions.

‘Woodland Trust’ means the Woodland Trust, a company limited by guarantee (Company Number: 1982873) and a registered charity, Charity Number England and Wales: No. 294344, Scotland No. SC038885 whose registered office is at Kempton Way, Grantham, Lincolnshire NG31 6LL

‘You’ and ‘Your’ means the customer.

General

• If you place an order with us, you are assumed to have read and accepted these Terms and they will form a contract between you and us.
• Please read our Privacy Policy which sets out how we hold and handle your data and personal information.
• These Terms, together with our Privacy Policy referred to above, constitute the entire agreement between you and us and supersede all previous agreements, promises, assurances, warranties, representations and understandings between us.
• You acknowledge that by entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) unless set out in these Terms.
• We may amend these Terms from time to time in the event of:
  
  • changes in law and regulation; or
  • a material change to the relationship with our suppliers.
  • any identified errors or inaccuracies.
• Every time you purchase a product, we would advise you to check these Terms to ensure that you have the most up-to-date version.
• These terms were most recently updated on 22nd June 2023.

In the event that we have to alter these Terms as they apply to your order, we will contact you to give you reasonable notice of the changes and to let you know how to cancel the contract if you are not happy with the changes. If you do opt to cancel, you will have to return (at your cost) any relevant products you have already received and we will arrange a full refund.

1. Contact details

To contact our Supporter Services Team please use the following details:

Products (excluding Trees and Dedications)
Please call our Supporter Services Team on 0330 333 3300, Monday to Friday, 8.30am – 5pm or email shop@woodlandtrust.org.uk.

Dedications
Please call our Supporter Services Team on 0330 333 3300, Monday to Friday, 8.30am – 5pm or email dedications@woodlandtrust.org.uk.

Trees
Please call our Supporter Services Team on 0330 333 3300, Monday to Friday, 8.30am – 5pm or email shop@woodlandtrust.org.uk.

For all other enquiries, including donations please email enquiries@woodlandtrust.org.uk or call 0330 333 3300.

2. Information about us

2.1 This online shop is operated by the Woodland Trust’s wholly-owned subsidiary company, Woodland Trust (Enterprises) Limited, Registered Company No. 2296645, Registered Office: The Woodland Trust, Kempton Way, Grantham, Lincolnshire, NG31 6LL. Your contract, once made, is with Woodland Trust (Enterprises) Limited.

2.2 All profits made from the sale of products and all donations (including donations from the purchase of Dedications and Virtual Gifts) are paid directly to the Woodland Trust to support its work.

3. Orders and Products

3.1 Once you have submitted your order we will send you an order confirmation email detailing the product(s) you have ordered or the Dedication or Virtual Gift you have applied for.

3.2 All orders for products are subject to availability and we reserve the right to refuse to supply to any individual.

3.3 The images of our products on our site are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee that your computer`s display of the colours of a product accurately reflect the colour of the item in stock. The product(s) you receive may vary slightly from the images on the site.

3.4 Whilst every effort is made to ensure that descriptions of our products are factually correct we cannot guarantee this.

3.5 Where a product is handmade, any quoted sizes, weights, dimensions and measurements are subject to a potential variance of up to 5%.

3.6 Packaging of products may vary from that shown on images on our site.

3.7 We are not the manufacturer of the products shown on our website. While we aim to ensure that product information on our website is accurate and correct at all times, the manufacture may alter their product information. The actual product or packaging received may contain differences to that shown on our website. You should always ready the labels, warnings, instructions and advise provided with the product before using it and should not rely solely on the information provided on our website.

3.8 Please check through your order carefully before submitting and amend any errors. For online orders only, shortly after we receive your order we will acknowledge it by email, detailing the product(s), Dedication or Virtual Gift you have ordered.

3.9 Note that for online orders, no contract for the sale of the item exists until we have formally acknowledged your order. We may contact you to obtain further information to enable your order to be processed.

For offline orders, the contract will come into effect on the day we despatch your order to you.

3.10 If we cannot supply you with some or all of the items you have ordered for any reason, for example because the product is not in stock or no longer available, or because of some error in the product listing on the site, we will contact you and explain your options, which include a full refund. If we are unable to contact you, we will treat your order as cancelled and notify you by email. Where you have already paid for such products, we will refund you the full amount including any delivery costs as soon as possible.

3.11 The products supplied by us shall be deemed suitable only for the purpose designed and intended.

3.12 Products are only sold for domestic and private use and must not be used for resale or other commercial purposes. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

3.13 Certain Products on our site can only be purchased if you satisfy the legal age requirement for that product; these are:

1) products containing alcohol,

2) knives or other bladed instruments.

We are not allowed by law to supply these products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these products from our site. Proof of ID may be requested upon delivery. By placing an order with us you are confirming that you are of legal age to purchase the relevant products.

3.14 You are responsible for ensuring the accuracy of the details provided during the order and checkout process. Take particular care when entering information to be used in or on any products, gifts cards, certificates or plaques to be personalised to your requirements. Once this information has been provided, we are unable to change it on your behalf and we will be unable to replace the product if you have made an error when providing us with the information.

3.15 Ordering trees – Additional Requirements

3.15.1 All our trees are UK and Ireland Sourced-and-Grown (UKISG). We ship to England, Scotland, Wales and all UK islands, with the exception of the Channel Islands and the Isle of Man, where we do not deliver. Due to changes in legislation, we are also currently unable to deliver our trees or seeds to Northern Ireland.

3.15.2 We will not permit an order to be fulfilled if we become aware it is your intention for your trees to leave our shipping regions specified above. This is to help prevent the spread of tree pests and disease across the world.

3.15.3 When ordering trees or other products specified on our website as mixes or packs, we reserve the right to vary the species of tree or other products supplied within the mixes or packs in the event that the species ordered is no longer available.

3.15.4 When purchasing trees or other products to be planted, you will be responsible for ensuring you have the permission of the landowner or other authority where you intend to plant the tree or other product and you must ensure adherence with all applicable regulations when planting the tree or other product.

3.15.5 For any projects involving the planting of a large number of trees or other products you may be required to complete an environment impact assessment and seek consent from the Forestry Commission before commencing. In such cases, it is your responsibility to ensure all necessary consents are obtained prior to any planting. You can find out more about the application process for large planting projects from the government website here.

3.15.6 The Trust shall not be responsible for toxicity of any trees or other products sold in relation to animals or livestock. You shall be responsible for establishing the safety of the products ordered in relation to their use with, or in proximity to, animals and livestock.

4. Prices and Payment

4.1 We accept Visa Credit, Visa Debit, Visa Electron, MasterCard Credit and MasterCard Debit. We cannot accept payment by cheque or cash for orders made online.

4.2 For online orders, payment will be taken at the order processing stage.

If you have a query, please email shop@woodlandtrust.org.uk or call 0330 333 3300 (Monday to Friday, 8.30am to 5pm), quoting your order reference number.

4.3 By placing an order, you consent to payment being charged to your debit or credit card as detailed on the order form. We will use Opayo (previously called Sage Pay) to validate your payment for online purchases.

4.4. Prices displayed include VAT where applicable at the rate currently chargeable in the UK. Any changes to the VAT rate will be reflected as part of the order process. Any change in VAT between the date of your order and the date of delivery will not be taken into account as you have already paid in full.

4.5 The price you pay is the price displayed on our online shop at the time we receive your order, apart from where an error has occurred in displaying the price. While we try and ensure that all prices on our online shop are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

4.6 You own the products once we have received payment in full, including all applicable delivery charges.

5. Dedications and Virtual Gifts (Donations)

5.1 Donation

(a) Ordering one of our Dedications or Virtual Gifts constitutes a donation to the Woodland Trust not a purchase of the item itself. Accordingly, the donation cannot be refunded.

(b) This applies to our complete range of Dedications and Virtual gifts available, including:

• Dedicate a Tree packs
• Woodland Dedication packs
• All Virtual Gifts.

(c) Each donation is used to help the Woodland Trust to continue with its full range of work and may not always go towards the specific cause shown on the gift itself. You can read more about the range of the

Woodland Trust’s work in the About Us section of our website: About Us

5.2 Under no circumstances may Dedications or Virtual Gifts be offered for re-sale, commercial or otherwise.

5.3 (d) In return for your order, you will receive a certificate thanking you for your Order and various other materials as a thank you for your donation. Where specified, such materials will be available as an instant download.

5.4 Your dedication certificate will be printed with the wording you enter on the application form or email. Please check this carefully before you finalise your application as regrettably, we are unable to change any mistakes made on the personal message printed on the certificates.

5.5 If, when placing your order, you choose to receive your certificate by email, the certificate will be emailed to the address you have provided as soon as you have submitted your order online. However, due to circumstances beyond our control, they may occasionally take several minutes or possibly even hours before they arrive in the recipient's inbox. If you, or your intended recipient, do not receive the certificate, please check your email’s spam or junk folder in the first instance and if it isn’t there please contact our Supporter Services team, providing full details of the Dedication or Virtual Gift applied for.

5.6 Please be aware that any trees/woods dedicated as a result of your order will not be marked with the dedication; however, you are welcome to visit the area dedicated.

5.7 The Woodland Trust is not responsible for the messages inserted in any certificates.

5.8 Certificates sent from our online shop or messages for plaques must not contain anything which would reasonably be deemed to be:

Abusive;
Defamatory;
Obscene;
Unlawful;
Threatening; or
Marketing or advertising.

and the Woodland Trust may disclose your registration details to the police or appropriate authorities if necessary.

5.9 If the choice of certificate design you want is unavailable we reserve the right to send you a different design.

5.10 Please ensure that you provide us with the recipient’s correct details for delivery of all Dedications or Virtual Gifts. You will not be entitled to a refund if it is sent to the incorrect address due to your own error.

5.11 When completing your order for a Dedication or Virtual Gift, you are asked to choose to have the order delivered either by e-mail or post. Once chosen, the delivery method cannot be changed once you have placed your order.

If you do change your mind or have any concerns, please contact our Supporter Services team.

5.12 All posts and benches supplied by the Woodland Trust for dedications are made from Uk-grown FSC certified oak. This is the most durable native hardwood timber we can grow in this country. It can be expected to have a useful life of 15-20 years in our climate. There is no need for any preservative or varnish as it will naturally 'silver' with age and eventually get covered in moss/lichen etc.

5.13 If estate furniture such as stiles, kissing gates and field gates are dedicated then these will have a shorter lifespan as they are made of treated softwood.

5.14 The Woodland Trust will cover the cost of any repairs to, or replacement of, any dedicated new benches or posts up to 10 years after their dedication. If any dedicated new benches or posts require repairs or replacement after that, we will ask the original dedicator or their next-of-kin for a nominal donation to cover the cost of this work.

5.15 The Woodland Trust will cover the cost of any repairs to or replacement of any dedicated pre-installed benches within different time periods from the time of their dedication, depending on the condition of the pre-installed bench at the time of dedication:

• Excellent: eight years
• Very Good: seven years
• Good: six years

5.16 If any dedicated pre-installed benches require repairs or replacement after this period, we will ask the original dedicator or their next-of-kin for a nominal donation to cover the cost of this work.

5.17 If the original dedicator, or their next of kin, do not wish to cover the costs for repair or replacement outlined in 5.14 and 5.16, the Woodland Trust reserves the right to remove furniture. We will return the plaque to you if wanted; if not, we will keep it at our head office for a period of one year. Any areas that were dedicated alongside the bench will remain dedicated in perpetuity.

5.18 The plaque will be engraved with the message you enter on the application form. We are unable to include any symbols or special characters in your message. Please check this carefully before you finalise your application as regrettably, we are unable to change any mistakes made on the plaque messaging.

5.19 You will not own the dedication (including trees, benches or acre posts) and all dedications remain the property of the Woodland Trust. Accordingly, no modifications, customisation, repairs or removal of dedications may be undertaken on dedications other than by the Woodland Trust and its approved contractors.

5.20 In some circumstances, it may not be possible to locate or install your dedicated item in the location you have chosen, or we may be required to relocate your dedicated item due to circumstances beyond our control. In such event we will inform you in writing and explain the options available to you.

5.21 In the interests of protecting wildlife and the natural environment, the Trust retains the right to remove and dispose of any items including, but not limited to, flowers (whether real or artificial), keepsakes, ornaments or any other adornments placed on, or attached to, dedicated items such as trees or benches.

6. Delivery

6.1 All deliveries will be made to you (or the recipient specified by you) at the address specified by you in your order. Delivery of an order will be deemed to be completed when we deliver the product(s) to the address you gave us in the order, and the product(s) will be your responsibility from that time.

Delivery Charges

6.2 The postage and packaging charges for products delivered in the UK (including all UK islands apart from the Channel Islands and the Isle of Man) will be determined and advised at the point of sale.

6.3 If you have chosen to receive a Dedication or Virtual Gift by post, the certificate or other items will be sent by 2nd class post using Royal Mail or national couriers and there are no delivery charges.

6.4 Additional delivery charges may apply for large or heavy products. You will be notified of any additional delivery charges during the order process and will be required to provide your confirmation that such charges will be included in your order and charged to your card prior to the goods being dispatched. If confirmation is not received, then the order cannot be processed and will be cancelled.

Delivery Exclusions

6.5 We are unable to deliver any products to the Channel Islands or the Isle of Man.
Due to changes in legislation, we are also currently unable to deliver our trees or seeds to Northern Ireland.

Delivery Times

6.6 All delivery timescales stated are subject to availability of the products ordered and any circumstances beyond our control.

6. 7 We may deliver products separately, for example, orders including more than one pack of trees may be delivered separately to one another,

Products

6.8 We aim to deliver most products within 10 days of an order being placed. However please allow up to 30 days in case we are exceptionally busy. Express Delivery is currently not available.

Dedications and Virtual Gifts

6.9 We aim to dispatch all Dedications or Virtual Gift items, including printed certificates, within 10 working days of receipt of your donation. If your donation is time-sensitive we have email fulfilment available. Please ensure you select the relevant delivery method to suit your required timescales for delivery.

Trees

6.10 We will not permit an order to be fulfilled if we become aware it is your intention for your trees to leave our shipping regions specified above. This is to help prevent the spread of tree pests and disease across the world.

6.11 We aim to deliver your trees within 10 working days of your order and separate from any other products, unless specified differently within the product details. Your tree saplings will be sent to you in secure packaging by Royal Mail or national couriers. Orders for 8 trees or less will be sent via Royal Mail whilst orders of 9 trees or more will be delivered by a national courier. At present, delivery dates cannot be guaranteed. Orders comprising of more than 900 trees may take longer than the standard 10-day delivery window.

Delay in Delivery

6.12 We make every effort to deliver products within the above timescales; however, delays are occasionally possible. If you do not receive your trees within 10 working days, please contact our Supporter Services Team by emailing shop@woodlandtrust.org.uk or calling 0330 333 3300 (Monday to Friday, 8.30am to 5pm).

6.13 If we fail to deliver your order within 30 days, we will notify you of the reason for the delay and you may cancel your order and we will provide you with a refund for the products not delivered.

6.14 If we cannot deliver the product(s) to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the product(s) for up to 30 days. If delivery remains unsuccessful, we will issue you with a refund for the price paid, less postage and handling charges. Please note, no refund will be made for products which have been customised or personalised or in respect of trees or other perishable items.

7. Cancellation and Returns

Exercising your right to change your mind (Consumer Contracts Regulations 2013) for online purchases

7.1 With the exception of certain excluded products, as described at 7.8 below, you are entitled to cancel your order and, if you have received it, to return your product for any reason if you so wish, provided that you exercise your right no later than 14 days after the day on which you placed your order.

Please contact our Supporter Services Team by emailing shop@woodlandtrust.org.uk or calling 03330 333 3300 (Monday to Friday, 8.30am to 5pm).

7.2 If you are returning a product(s) because you have changed your mind, you are responsible for both arranging and paying for delivery of the product(s) to us. To assist with safe delivery, we recommend that you use a recorded-delivery service.

7.3 We will not arrange or pay for collection of the product(s).

7.4 Products (except for the Woodland Trust digging fork (WTDF) and the Woodland Trust digging spade(WTDS) products) should be returned to the address below, clearly stating your name, address and order number:

The Woodland Trust
Freepost Admail 4126
Grantham
Lincolnshire
NG31 6ZX

7.5 To return the Woodland Trust Digging Fork (WTDF) or WTDS Woodland Trust Digging Spade (WTDS) products, please call Supporter Services Team on 0330 333 5310, Monday to Friday, 9am – 8pm or Saturday, 9am –5pm (excluding bank holidays) or email shop@woodlandtrust.org.uk.

7.6 Any products returned to us for reasons other than being faulty, damaged or defective, should be returned to us in their original packaging, with all tags intact and in perfect, unused and re-saleable condition.

7.7 We will refund to you the reasonable cost you have paid to return the product to us. Please note, the maximum refund we will offer for the cost of returning a product to us, will be equivalent to the cost of using the least expensive delivery method we offer.

Exclusions:

7.8 The right to cancel your order, return a purchase or alter your order choice because you have changed your mind does not apply in the case of:

• Dedications and Virtual Gifts - so for example, if you have selected a tree dedication for a specific site of woodland, you are unable to alter your choice to an alternative woodland.
• Products which have been personalised for you, such as stationery or gifts
• Sealed audio or sealed video recordings, once these products are unsealed after you receive them.
• Any products which are services relating to the supply of leisure activities (including but not limited to our gift experiences), where the services provide for a specific date or period of activity.
• Earrings
• Periodicals or magazines.
• Digital content (such as downloads, electronic certificates, games, music, videos, e-cards, e-books or audio books)
• Perishable goods such as food or trees (individual trees, tree mixes and tree packs) unless faulty or not as described (this does not affect your statutory rights)

Returns – Faulty or unfit for purpose products

7.9 If the product you receive is not fit for purpose or is otherwise faulty, please email our Supporter Services Team at shop@woodlandtrust.org.uk or call on 0330 333 3300, Monday to Friday, 8.30am – 5pm.

7.10 A full refund will be provided for any such products returned to us within 30 days of you receiving the product. Any reasonable delivery costs you have incurred in returning such products will also be refunded to you. See below point (8) for more information on Refunds.

7.11 Please note that we cannot accept returns of perishable goods, including trees, unless they are defective. See below for more information regarding the tree products.

Returns – Trees

7.12 Trees are deemed to be perishable items as they deteriorate rapidly if not stored in appropriate conditions. For this reason, we are unable to accept the return of trees purchased.

7.13 If you are concerned about the condition of your tree when it arrives, please contact our Supporter Services Team within three days of receipt at: shop@woodlandtrust.org.uk or call on 0330 333 3300, Monday to Friday, 8.30am – 5pm.

7.14 Problems with sapling(s) may occur due to damage in transit or other issues. We will ask you to provide images showing the condition of your sapling(s) as you received it/them, in order to identify theproblem and rectify it as quickly as possible.

7.15 Where we are able to identify an issue, we will despatch replacements where possible or refund your order if that is your preference.

8. Refunds

8.1 If you cancel (and where already delivered, return) your order in accordance with the above provisions, we will (subject as stated below) refund to you:

• the purchase price for the product cancelled/returned.
• the standard delivery charge for the item cancelled/returned.
• reasonable costs you incur returning the product(s) to us only if the product(s) are faulty or not fit for purpose.

8.2 Where you ordered a number of products and only cancel/return some of them, delivery charges will not be refunded, except for such part of delivery charges that relate specifically to the products returned.

8.3 The maximum refund for delivery charges you have incurred in the delivery of the product to you, will be the equivalent cost of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

8.4 When making a refund (other than a refund for a product which is faulty or not fit for purpose), we may deduct from the sum to be refunded any reduction in the value of the product(s) returned caused by you using, wearing or handling the product(s).

8.5 Any refund issued under these provisions will be made, using the same means of payment as you used for your order, within 14 days of:

• us receiving the products back or
• your date of cancellation if you cancel before we dispatch the products.

8.6 If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this online shop, please notify your issuing Bank immediately for investigation.

8.7 We regret that in most cases, payments made for Dedications or Virtual Gifts, which are all classed as donations, cannot be refunded. Donations will only be refunded in very limited circumstances, in accordance with the Fundraising Regulator guidelines.

8.8 We will aim to ensure you have all the information you need before ordering a Dedication or Virtual Gift, however, please contact our Supporter Services Team if you have a query about a donation you have made or if you have a complaint about not being able to obtain a refund.

9. Business Customers

9.1 Our products are sold and supplied solely for the purpose of domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, including, but not limited to, any claims arising from a delay in delivery. These terms do not affect the statutory rights of a consumer.

10. Events outside our control (Force Majeure)

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by an “Event Outside Our Control”. An Event Outside Our Control means any act or event beyond our reasonable control. Examples include (but are not limited to):
riot, war, invasion, act of foreign enemies, hostilities (whether war be declared or not) acts of terrorism, civil war, rebellion, revolution, pandemic or epidemic, requisition or compulsory acquisition by any governmental or competent authority; earthquakes, flood, fire or other physical natural disaster, strikes at national level or industrial disputes at a national level.

10.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a contract, we will contact you as soon as reasonably possible to notify you. Our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where that event affects our delivery of products to you, we will arrange a new delivery date with you after the event outside our control is over.

10.3 Either We or You may cancel a contract affected by an event outside our control which has continued for more than 30 days.

To cancel please contact us by e-mail at shop@woodlandtrust.org.uk or call on 0330 333 3300, Monday to Friday, 8.30am – 5pm.

If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

11. Customer service

11.1 We hope that you are happy with your products and the service you receive, but should you have any queries or problems, please contact our Supporter Services team.

11.2 If you have a question or complaint about any product or content on our online shop or an order, please notify us immediately by email at:
shop@woodlandtrust.org.uk or call on 0330 333 3300, Monday to Friday, 8.30am – 5pm.

Please note, we will always try our best to help you, but we have the right to reject or end any communications which we consider are abusive or offensive.

11.3 We will try to resolve your enquiry or complaint as quickly as possible. If we are unable to resolve a complaint after a reasonable amount of time, you may refer your complaint to an Alternative Dispute Resolution (“ADR”) provider on the list of ADR providers maintained under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and we will cooperate with the ADR provider in trying to find a mutually acceptable resolution.

11.4 These terms do not affect your statutory rights as a consumer. For information about your statutory rights visit the Citizen Advice consumer service at www.citizensadvice.org.uk/consumer/ and complaints can be made to consumer ombudsman and trading standards.

12. Privacy and Cookie statement

12.1 For full information on how we collect personal information, what we do with it and the controls you have please refer to our Privacy Policy.

13. Registration

13.1 Before you order from the online shop you can register with us. Each registration must be for a single user only.

13.2 Prior to providing any personal data, please refer to our Privacy Policy for further information on how your personal data will be used and stored.

13.3 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

13.4 You should also inform us immediately if you have any reason to believe that your password has become known to anyone else or is likely to be used in an unauthorised manner.

13.5 We may disable any user identification code or password at any time if in our opinion you have failed to comply with any of the provisions of these Terms.

13.6 After registration, all details can be updated and passwords can be changed using the login functions.

14. Disclaimers

14.1. We will ensure that all orders, donations and subsequent transactions are conducted via a secure link. However, the security of information and payments transmitted via the internet cannot be guaranteed and, as we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide.

15. Liability

15.1. We do not limit in any way our liability for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.

15.2. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

• loss or damage was not reasonably foreseeable to both you and us when you commenced using our online shop or when a contract for the supply of products by us to you was formed
• loss or damage was not caused by any breach by us, our employees or agents.

16. General

16.1 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.

17. Notices

17.1 If you are a consumer you may contact us as described at section 11 above.

17.2 If you are a business:

(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the contract shall be in writing and shall be delivered either personally, sent by pre-paid first-class post or other next working day delivery service or emailed.

(b) A notice or other communication shall be deemed to have been received: if delivered personally at our registered office; if sent by pre-paid first-class post or other next working day delivery service, at 9am on the second business day after posting; or if sent by email, one business day after transmission.

(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email.

(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

18. Third parties

18.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.

18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing

18.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

19. Law, courts and interpretation

19.1 These Terms and the supply of products and services by us are governed by and are to be interpreted in accordance with English and Welsh law. In the event of any dispute arising in relation to these Terms, or the supply of any products or services by us, the English and Welsh courts will have jurisdiction over the dispute.

19.2 If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.