Please read these terms and conditions ("Terms") carefully before using our online shop or placing an order with us and ensure you understand them. If you are under 18, please get a parent or guardian to place the order for you as we cannot accept orders directly from persons under 18. By placing an order with us, you are confirming that you are over 18.
· If you place an order with us you are assumed to have read and accepted these Terms and they will form a contract between you and us.
· You acknowledge that by entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) unless set out in these Terms
· We may amend these Terms from time to time. Every time you purchase a product we would advise you to check these Terms to ensure that you have the most up to date version. These terms were most recently updated on 1st Spetmber 2020. Note that we may revise these Terms as they apply to your Order in the event of:
o Changes in law and regulation; or
o A material change to the relationship with our Suppliers.
· In the event that we have to alter these Terms as they apply to your Order. We will contact you to give you reasonable notice of the changes and to let you know how to cancel the contract if you are not happy with the changes. If you do opt to cancel, you will have to return (at your cost) any relevant products you have already received and we will arrange a full refund for any price (including delivery) you have paid.
To contact our Supporter Care Team please use the following details:
Please call our Supporter Care Team on 0330 333 5310, Monday - Friday, 9am - 8pm or Saturday, 10am - 4pm or email email@example.com.
Please call our Supporter Care Team on 0330 333 3300, Monday - Friday, 8.30am - 5pm or email firstname.lastname@example.org.
Please call our Supporter Care Team on 0330 333 3300, Monday - Friday, 8.30am - 5pm or email email@example.com.
For all other enquiries, including donations please call 0330 333 3300.
2.1 This online shop is operated by the Woodland Trust’s wholly-owned subsidiary company, Woodland Trust (Enterprises) Limited, Registered Company No. 2296645, Registered Office: The Woodland Trust, Kempton Way, Grantham, Lincolnshire, NG31 6LL.Your contract, once made, is with Woodland Trust (Enterprises) Limited.
2.2 All profits made from the sale of goods and all donations (including donation packs) are paid directly to the Woodland Trust (registered charity number No. 294344 in England and Wales and No. SC038885 in Scotland) to support its work.
3.1 Donation packs are donations to the Woodland Trust registered charity which you can order through our shop and in return you will receive a certificate and various other materials as a thank you for your donation. Current Donation packs are: Dedicate a Tree packs, Woodland Dedication packs and Virtual Gifts.
3.2 All orders for products are subject to availability and we reserve the right to refuse to supply to any individual.
3.3 The images of our products on our site are for illustrative purposes only. Although we make every effort to display any colours accurately, we cannot guarantee that your computer`s display of the colours of a product accurately reflect the colour of the item in stock. Your products may vary slightly from the images on the site.
3.4 Whilst very effort is made to ensure our Woodland Trust products are factually correct we cannot guarantee this.
3.5 Where an item is handmade, any quoted sizes, weights, dimensions and measurements are subject to a 5% tolerance.
3.6 Packaging of products may vary from that shown on images on our site.
3.7 Please check through your Order carefully before submitting and amend any errors. For online orders only, shortly after we receive your order , we will acknowledge it by email, detailing the products you have ordered/donation pack you have applied for.
Note that for online orders, no contract for the sale of the item exists until we have formally acknowledged your online order.We may contact you to obtain further information to enable your order to be processed.
For offline orders, the contract will be made on the day we despatch your order to you.
3.8 If we cannot supply you with some or all of the items you have ordered for any reason, for example because the product is not in stock or no longer available or because of some error in the product listing on the site, we will contact you and explain your options, which include a full refund. If we are unable to contact you, we will treat your order as cancelled and notify you by e-mail. Where you have already paid for such products, we will refund you the full amount including any delivery costs as soon as possible.
3.9 The products supplied by us shall be suitable only for the purpose designed and intended.
3.10 Alcohol must only be purchased by someone over 18.
3.11 The price you pay is the price displayed on our online shop at the time we receive your order apart from where an error has occurred in displaying the price. While we try and ensure that all prices on our online shop are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
3.12 We may, at our discretion and expense, deliver parts of your order separately. You will be responsible for the products as soon as they are delivered.
3.13 You are responsible for ensuring the accuracy of the details provided during the order and checkout process. Take particular care when entering information to be used in or on any products, gifts cards, certificates or plaques to be personalised to your requirements. Once this information has been provided we are unable to change it on your behalf.
4.1 We accept Visa Credit, Visa Debit, Visa Electron, MasterCard Credit and MasterCard Debit. We cannot accept payment by cheque or cash for orders made online.
4.2 For online orders, payment will be taken at the order processing stage.
If you have a query, please call 0330 333 3300 (Monday to Friday, 8.30am to 5.00pm), quoting your order reference number.
4.3 By placing an order you consent to payment being charged to your debit or credit card as provided on the order form. We will use Sage Pay to validate your payment for online purchases.
4.4. Prices displayed include VAT where applicable at the rate currently chargeable in the UK. Any changes to the VAT rate will be reflected as part of the order process. Any change in VAT between the date of your order and the date of delivery will not be taken into account as you have already paid in full.
4.5 You own the products once we have received payment in full, including all applicable delivery charges.
5.1 The postage and packaging charges for products delivered in the UK (including Northern Ireland and the Scottish Isles) will be determined and advised at the point of sale.
5.2 Additional delivery charges may apply for bulky or heavy items. You will be notified of any additional delivery charges during the order process and required to provide your confirmation that such charges will be included in your order and charged to your card prior to the goods being dispatched. If confirmation is not received, then the order cannot be processed and will be cancelled. We cannot send
any products overseas, but the online fulfilment of donation packs can be sent to any email address, regardless of the recipient’s location.
5.3 Express Delivery is currently not available.
5.4 Donation packs will be sent by 2nd class post using Royal Mail or National Couriers and there are no delivery charges.
5.5 We aim to dispatch donation packs, including printed certificates up to 10 working days of receipt of your donation. If your donation is time-sensitive we have email fulfilment available.
5.6 Trees will be delivered within 7-10 days of your order and separately to any other products unless specified differently within the product details. Your tree saplings will be sent to you in secure packaging by Royal Mail or National Couriers. Orders for less than 15 trees will be sent via Royal Mail and, at present, delivery dates cannot be guaranteed.
However please allow up to 30 days in case we are exceptionally busy. The delivery timescales stated are subject to availability of the products ordered and circumstances beyond our control. We make every effort to deliver products within the above timescales, however delays are occasionally possible. If you do not receive your trees within 7-10 days, please contact our Supporter Care Team.
Please be aware that if you are purchasing more than one pack of trees these packs they may be delivered separately to one another.
5.7 All our trees are UK and Ireland sourced and grown (UKISG). We ship to the mainland and islands of England, Ireland, Scotland and Wales and the Channel Islands. Despite the Channel Islands being outside of the UK, the Islands are classed as a protected zone (PZ) - orders for this location will be issued with a PZ-specific plant passport to demonstrate compliance with the additional requirements for inspection and testing.
We will not permit an order to be fulfilled if we become aware it is your intention for your trees to leave the UK, Ireland and the Channel Islands. This is to help prevent the spread of tree pests and disease across the world.
5.8 We aim to deliver all other purchases within 7-10 days of order. However please allow up to 30 days in case we are exceptionally busy. The delivery timescales stated are subject to availability of the products ordered and circumstances beyond our control. We make every effort to deliver products within the above timescales, however delays are occasionally possible. If you do not receive your products/packs within 7-10 days, please contact our Supporter Care Team.
5.9 If we fail to deliver your order within 30 days we will notify you of the reason for the delay and you may cancel your order and we will provide you with a refund for the products not delivered. We will have no other liability to you in the event of delay in delivery.
5.10 All deliveries will be made to you (or the recipient specified by you) at the address specified by you in your order. Delivery of an order will be deemed to be completed when we deliver the products to the address you gave us in the order and the products will be your responsibility from that time.
5.11 We may, at our discretion and expense, deliver parts of your order separately. You will be responsible for the products as soon as they are delivered.
5.12 If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products for up to 30 days. If delivery remains unsuccessful, we will issue you with a refund for the price paid, less postage and handling charges. Note – no refund will be made for products which have been customised or personalised in accordance with your requirements.
6.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
6.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c ) defective products under the Consumer Protection Act 1987.
6.3 Subject to clause 6.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
6.4 Subject to clause 6.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Products to which your claim relates.
6.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
7.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013)You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
7.3 If you decide to exercise the above right, you can return your order by notifying us within 14 days of delivery (or where we deliver your order in instalments, within 14 days of the last item delivered) without giving any reason. Please contact our Supporter Care Team. You then have 14 days to get the products back to us for a full refund. For your protection, we recommend that you use a recorded-delivery service.
7.4 If you decide you do not want the Products and wish to return within the 14 day period, they must be returned to us in their original packaging, with all tags intact and in perfect, unused and re-saleable condition. For Merchandise (Home, Garden, Gifts, Books and Toys) goods please return them within 30 days to the address below, clearly stating your name, address and order number:
The Woodland Trust,
Freepost Admail 4126,
7.5 This right to cancel the purchase because of a change your mind does not apply in the case of:-
7.6 If you decide to exercise your above right, we will:
(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
(c) refund you via your original payment method.
7.7 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at below in a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
a) Contact us using the contact details at the top of this page; or
b) Visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
7.8 If you receive your products and believe they are of unsatisfactory quality, unfit for purpose or faulty please contact our Supporter Care Team on 0330 333 3300, Monday - Friday, 8.30am - 5pm
7.9 Please note that we cannot accept returns of perishable goods unless they are defective.
7.10 Nothing in these terms and conditions affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
7.11 We consider trees to be perishable items as they deteriorate rapidly if not stored in appropriate conditions. This means we are therefore unable to accept returns.
7.12 However, if you are unhappy with the condition of your tree on arrival, please get in touch with us within 3 days of receipt and let us know. Problems may occur such as damage in transit or other issues with your saplings.
If you are concerned about the condition of your tree sapling(s), please contact us immediately. You can do so by contacting our Supporter Care Team on 0330 333 3300 for trees. Or alternatively email firstname.lastname@example.org. We will ask you to provide images of your sapling(s) condition as you have received it in order to identify the problem. We will rectify this as quickly as possible.
7.13 Where we are able to identify an issue, we will despatch replacements where possible or refund your order if that is your preference.
8.1 If you cancel (and where already delivered, return) your order in accordance with the above provisions, we will (subject as stated below) refund to you:
8.2 When making a refund (other than a refund for a faulty product), we may deduct from the sum to be refunded any reduction in the value of the products returned caused by you using, wearing or handling the products.
8.3 Any refund issued under these provisions will be made, using the same means of payment as you used for your order, within 14 days of:-
8.4 If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this online shop, please notify your issuing Bank immediately for investigation.
8.5 We regret that donations cannot be refunded. Our donation packs are all forms of donations. Please contact our Supporter Care Team if you have a query about a donation you have made.
8.6We consider trees to be perishable items as they deteriorate rapidly if not stored in appropriate conditions. This means we are therefore unable to accept returns. However, if you are unhappy with the condition of your tree on arrival, please refer to Section 7 Consumer Returns – Faulty or unfit for purpose tree products.
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control. Examples include (but are not limited to):
riot, war, invasion, act of foreign enemies, hostilities (whether war be declared or not) acts of terrorism, civil war, rebellion, revolution, pandemic, requisition or compulsory acquisition by any governmental or competent authority; earthquakes, flood, fire or other physical natural disaster, strikes at national level or industrial disputes at a national level,
9.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a)we will contact you as soon as reasonably possible to notify you; and
(b)our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
9.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us by e-mail at email@example.com. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
10.1 If you order one of our donation packs you are making a donation to the Woodland Trust and do not buy the item in question. Under no circumstances may Donation Packs be offered for re-sale, commercial or otherwise.
10.2 You will receive a certificate to as a thank-you for the dedication/gift but any trees/woods dedicated will not be marked with the dedication; however you are welcome to visit the area dedicated.
10.3 Your dedication certificate will be printed with the wording you enter in the application form. Please check this carefully before you finalise your application as regrettably we are unable to change any mistakes made on the personal message on the certificates. For virtual gifts sent via email the certificate will feature the wording you enter in the form. Please check this carefully before you finalise your order.
10.4 Each donation is to be used to help the Woodland Trust to continue with its full range of work and may not always go towards the cause shown on the gift itself. You can read more about the range of the Woodland Trust’s work in the About Us section of our website.
10.5 Email certificates are sent as soon as you have submitted your online donation pack order, though due to circumstances beyond our control they may occasionally take several minutes or possibly even hours before they arrive in the recipient's inbox. If you, or your intended recipient, do not receive the certificate, please contact our Supporter Care Team providing full details of the donation pack applied for.
10.6 The Woodland Trust is not responsible for the messages inserted in any certificates.
10.7 Certificates sent from our online shop must not contain anything which would reasonably be deemed abusive, defamatory, obscene, unlawful or threatening. The Woodland Trust may disclose your registration details to the police or appropriate authorities if necessary.
10.8 Certificates sent from our online shop must not contain anything which would be deemed as marketing or advertising.
10.9 If the choice of certificate you want is unavailable we reserve the right to send you another.
10.10 Please ensure that you provide us with the recipient’s correct details for delivery of the donation pack. You will not be entitled to a refund if it is sent to the incorrect address due to your own error.
10.11 The Woodland Trust will cover the cost of any repairs to or replacement of any dedicated new benches or posts within 10 years of their dedication. If any dedicated new benches or posts require repairs or replacement after 10 years since their dedication, we will ask the original dedicator or their next-of-kin for a nominal donation to cover the cost of this work.
10.12 The Woodland Trust will cover the cost of any repairs to or replacement of any dedicated pre-installed benches within different time periods from the time of their dedication depending on the condition of the pre-installed bench at the time of dedication:
· Excellent: 8 years
· Very Good: 7 years
· Good: 6 years
If any dedicated pre-installed benches require repairs or replacement after this period, we will ask the original dedicator or their next-of-kin for a nominal donation to cover the cost of this work.
10.13 If you are unable, or do not wish to cover the costs for repair or replacement outlined in 10.11 and 10.12, the Woodland Trust reserves the right to remove furniture. We will return the plaque to you if wanted - if not, we will keep it at our head office for a period of one year. Any areas that were dedicated alongside the bench will remain dedicated in perpetuity.
10.14 We cannot accept messages for plaques that contain anything which would reasonably be deemed abusive, defamatory, obscene, unlawful or threatening. They must not contain special characters or anything deemed as marketing or advertising.
10.15 The plaque will be engraved with the message you enter in the application form. Please check this carefully before you finalise your application as regrettably we are unable to change any mistakes made on the plaque messages.
11.1 We hope that you are happy with your products and the service you receive, but should you have any queries or problems please contact our Supporter Care Team.
11.2 We will try to resolve your complaint as quickly as possible but if we are unable to do so you may refer your complaint to a European Commission registered ADR (alternative dispute resolution) provider and we will cooperate with the ADR provider in trying to find a mutually acceptable resolution.
11.3 These terms do not affect your statutory rights as a consumer. For information about your statutory rights visit the Citizen Advice consumer service at www.citizensadvice.org.uk/consumer/ and complaints can be made to consumer ombudsman and trading standards.
11.4 If you have a complaint about any content on our online shop, please notify us immediately by email at firstname.lastname@example.org
13.1 Before you order from the online shop you can register with us. Each registration must be for a single user only. Please ensure that the details you provide us with are correct and complete, and inform us immediately of any changes to the information that you provided when registering. You should inform us immediately if you have any reason to believe that your password has become known to anyone else or is likely to be used in an unauthorised manner. We may disable any user identification code or password at any time if in our opinion you have failed to comply with any of the provisions of these Terms.
13.2 After registration all details can be updated and passwords can be changed using the login functions.
14.1. We will ensure that all orders, donations and subsequent transactions are conducted via a secure link. However, the security of information and payments transmitted via the internet cannot be guaranteed and, as we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide.
15.1. We do not limit in any way our liability for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.
15.2. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:-
16.1 If any court or relevant authority decides that any of these Terms are unenforceable then the remaining provisions of these Terms shall remain in full force and effect and continue to be binding and enforceable.
16.2 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.
16.3 Events beyond our control - We will not be liable to you for any delay in delivering any services or order or for breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, epidemic, legislation, failure of ISP or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights.
17.1 If you are a consumer you may contact us as described above.
17.2 If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
(b)A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
(c)In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.1 These Terms and the supply of products and services by us are governed by and to be interpreted in accordance with English and Welsh law. In the event of any dispute arising in relation to these Terms, or the supply of any products or services by us the English and Welsh courts will have jurisdiction over the dispute.
19.2 All profits made from the sale of goods and donations (including donation packs) are paid directly to the Woodland Trust (registered charity number No. 294344 in England and Wales and No. SC038885 in Scotland) to support its work.