Returns and exchanges


We hope you are pleased with your purchase. Please be aware that it is perfectly normal for trees to look unhealthy at certain times of the year when dormant. Your tree will produce new leaves in spring as long as it is cared for correctly. If in doubt check the health of your sapling by scraping back a small piece of the bark –pale new wood underneath means your tree is fine.

Because trees are living and perishable we are unable to accept returns. If you are unhappy with the condition of your tree on arrival, please get in touch with us within three days of receipt by emailing our Supporter Services Team on We may ask you to provide images in order to identify the problem and we will replace or refund you if necessary.

Returns if you change your mind

For most products you can cancel your order, either before or after we deliver it, by notifying us within 14 days of delivery without giving any reason.

You can do so by contacting our Supporter Services Team on (including tree enquiries) or for dedications.

To meet the cancellation deadline you must tell us that you wish to cancel before the 14 days period has expired. You then have 15 days to get the products back to us for a full refund.

Please note:
Please note that for certain products like dedications and virtual gifts, this right to cancel will not apply, for more information about what is not applicable please visit our full terms and conditions.


We regret that donations including dedications and virtual gift packs cannot be refunded. Please contact our Supporter Care Team on if you have a query about a donation you have made.

Faulty products

We hope you will be delighted with your purchase, but if not please return the goods in the original packaging, clearly stating your name, address and order number and reasons for your return within 30 days of receipt. Where the goods are faulty we will issue a refund.  Where substitute goods have been offered as an alternative, these may be returned by Freepost to the address above for a full refund.

Return addresses

All products must be returned to the specified addresses below. Please ensure your return clearly states:

  • your name
  • your address
  • order number
  • reasons for your return


Please contact our Supporter Services Team on

All other products

Woodland Trust
Admail 4126
Lincolnshire, NG31 6ZX