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Important update

Shopping online

Thank you for your continued support of the Woodland Trust and for your understanding during these unprecedented circumstances.

You can pay safely and securely through our payment processor Opayo (previously called Sage Pay). All transactions are encrypted to the highest global standards and payment systems are monitored and audited regularly by world-leading security assessors. 

 

Home, Garden, Gifts, Books and Toys

We are continuing to deliver this range of products to our customers but there may be some delays in dispatching and the delivery of orders, although the majority will be delivered within 7–10 working days. However, to be on the safe side, please allow additional time for delivery.

Trees

The majority of our trees and tree mixes are now available for purchase.  Orders are normally delivered within 7–10 working days. However, to be on the safe side, please allow additional time for delivery. 

Delivering your orders

In line with guidance from the UK’s Chief Medical Officer and public health authorities, our couriers have introduced a number of measures to ensure the health and safety of their staff and customers.

These include operating contactless deliveries in order to abide by social distancing guidelines and eliminating direct contact by leaving parcels on doorsteps (after ringing the doorbell and standing at the advised two-metre distance until the parcels have been collected). They will also leave parcels in a safe place if there is no answer.

 

Ordering by phone and calling Customer Service

We are currently unable to take telephone orders, but our online shop shows our available product range and is very straightforward to use.  For enquiries about existing orders, please email shop@woodlandtrust.org.uk

 

Dedications

We are currently unable to process new dedications and sincerely apologise for any inconvenience caused. We are very grateful for your support and hope to resume normal service as soon as we can.

Existing dedications will be processed as usual; however, if you'd like to speak to us about an existing order, please email us at dedications@woodlandtrust.org.uk.

  

Are our employees staying safe?

We have introduced important steps to ensure our working environment adheres to government guidance to protect our teams. These steps are also critical to ensure that your parcel is dispatched and delivered to you safely.

Our supporter services team are working from home wherever possible, and our warehouse team are following new processes to ensure social distancing at all times for their protection. 

Thank you for your understanding.